Faulty Services

The last two days were quite hectic for the people, using the mPAY services of Jammu and Kashmir Bank as the facility remained mostly problematic, leaving the people to lurch at large. As the government has started an initiative to make digital procedures a priority, the bank at the same time has pushed the consumers to the wall. The consumers using the mobile application could receive the message of ‘failure’ or ‘no response’ during the transactions in the past couple of days. One fails to understand why the concerned authorities have not taken steps to resolve the issues that have led to the sufferings of consumers of the particular bank. The frequent snags in the application are also creating hurdles in the way of going cashless, which is the aim of the government. J&K Bank mPAY is a free app for Android published in the Accounting & Finance list of apps, part of business. The people were seen asking people about the functioning of the particular mobile phone application in the last two days and the shoppers and the businessmen too faced tremendous hardships. There are people who question the frequent technical snags in the application and want the issue to be resolved once for all. The concerned authorities should consider directing the technical teams to take measures at an earliest to ensure smooth functioning of the mobile phone application so that the users here could heave a sigh of relief.