E-banking: Rectify errors once for all

The consumers of Jammu and Kashmir bank have yet again faced tremendous hardships as the mobile phone application of the concerned bank witnessed frequent technical snags in the last couple of days, forcing the shoppers to face tremendous hardships on the eve of Eid-ul-Fitr. The people are mostly preferring the e banking facilities rather than carrying cash with them. However, the Jammu and Kashmir Bank’s e-banking facility, especially the Mpay—a mobile financial service, remains usually defunct, thus leaving its consumers to lurch at large. From the last couple of days, the users of J&K Bank, who opted to transfer amounts through e-banking and faced hardships were seen posting sarcastic posts on social media, criticizing the bank for not rectifying the issue once for all for the wellbeing of the consumers. It is not for the first time that such issues have been faced by the consumers, but remains a talk of the day especially during the festivals. One fails to understand how long the people are supposed to face hardships due to the incompetence of the particular bank. There is a need to rectify the errors of this particular mobile phone application so that the people here are not forced to face hardships especially during the peak time. The consumers deserve better facilities and thus simultaneously the errors must not continue any further so that the people here could heave a sigh of relief.